Privacy Policy

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Welcome to El Patio Comunicacion SL (https://patiocorp.com)

Company Details

  • Registration Number (CIF): B-87238291
  • Office Address: Calle Pericles, 24, 28232 Las Rozas, (Spain)
  • Email: [email protected]
  • Phone: +34 680 84 30 47

https://patiocorp.com, owned and operated by El Patio Comunicacion SL, (“Company”, “we”, “us”, “our”) takes our responsibilities to protect your Personal Data very seriously. We are very committed to protecting your right to privacy and We ensure complete confidentiality and security of personal information that resides with us.. When you visit https://patiocorp.com (the “Website”), you confirm that you have read, understood, and agreed to the Company’s Privacy Policy. If you cannot agree with the Website’s Policies and Terms & Conditions, please do not access our services. We may modify this policy at any time and without prior notice, and changes may apply to any Personal Data we hold about you, as well as any new Personal Information collected after this Policy is modified.

This Privacy Policy (hereinafter referred to as “Policy”) describes how we protect your personal information provided to us on our WhatsApp and Telegram mobile applications accounts (hereinafter referred to as “Apps accounts”) as well as on website, email and P2P platform chat and how we use that information in connection with the services we offered. This Policy shall be read in conjunction with your personal information provided to us on website, Email, P2P platform chat, etc at the time of acquiring our services.

If you are under the age of 18, you may not avail the services of El Patio Comunicacion SL. El Patio Comunicacion SL does not knowingly collect information from or direct any of our content specifically to person under 18. If we learn or have reason to suspect that you are a customer who is under the age of 18, we will have to stop our services immediately.

What Personal Data Do We Collect

  1. We collect Personal Data when you acquire our services, as well as when you submit Personal Data requested by the Company. Personal Data generally is any information that relates to you, identifies you personally, or could be used to identify you. The definition of Personal Data is in compliance with the Laws of the State of California, in which this Policy is based on. Personal Data does not include data that has been irreversibly aggregated or anonymized so that it can no longer enable us, whether in combination with other information or otherwise to identify you.
  2. The Personal Data we may collect about you may include:
    1. Personal Data you directly and voluntarily provide to us to execute transactions using our Website, Email, P2P platform chat, WhatsApp and Telegram. These information may include:
      ● Your First Name;
      ● Your Last Name;
      ● Date of Birth;
      ● Email Address;
      ● Address;
      ● ID Card;
      ● Passport; and
      ● Other personal information based on our bank;s request which operates in EU.
    2. Information automatically collected through the Site. We may automatically collect personal information about you when you use our Website, such as, device type, browser type and/or version, Mobile OS, computer and connection information, Internet Protocol (“IP”) address and standard web log information. We may also be able to identify the location of your device. You may choose not to share your location details with us by adjusting your device’s location services settings.
    3. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.


How We Use Your Personal Information

We will only use your Personal Information as described in this Privacy Policy, or as disclosed to you prior to such use will take place.

  1. For Internal Use. We may use your personal information for the purposes of furthering our business, which may include improving our Website’s content and functionality and providing you the best services. These includes:
    1. To provide you the services as merchant on P2P platforms of crypto exchanges, such as Binance, Huobi Global, Coincola, Kucoin.
    2. We use your information in order to enable you buy or sell crypto.
    3. provide you access to our Services and Customer Support by means of e-mail or telephone;
    4. respond to your comments, questions, and requests and provide customer service;
    5. monitor and analyze trends, usage, and activities in connection with our services;
    6. detect, investigate and prevent fraudulent transactions and other illegal activities and protect our rights and property and others;
    7. trace any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law; and
    8. carry out any other purpose described to you at the time the information was collected.


Third-Party Services

  1. We may utilize third-party service providers (“Third-Party Service Providers”), from time to time or all the time, to help us with our Website, and to help serve you. We do not link to a third party websites/applications except for  WhatsApp and  P2P platforms of crypto exchanges where we receive your personal information for the provision of our services. Moreover, we process your payments via bank. We do not own and control the said Apps, their content, or their privacy practices. We encourage you to review the privacy policy of any app/website before submitting your personal information.
  2. Your Personal Data will not be sold or otherwise transferred to other third parties without your approval. Notwithstanding the other provisions of this Privacy Policy, we may provide your Personal Data to a third party or to third parties in order to protect the rights, property or safety, of us, our customers or third parties, or as otherwise required by law. We will not knowingly share your Personal Data with any third parties other than in accordance with this Privacy Policy.
  3. If your Personal Data might be provided to a third party in a manner that is other than as explained in this Privacy Policy, you will be notified. You will also have the opportunity to request that we not share that information. In general, you may request that we do not share your Personal Data with third parties. Please contact us via email, if so. Please be advised that you may lose access to certain services that we rely on third-party providers for.
  4. We retain your information only for as long as is necessary for the purposes for which we process the information as set out in this policy. However, we may retain your Personal Data for a longer period of time where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

Cookies

We do not use cookies and other tracking technologies to collect and store your information

Security Precautions.

  1. Except name and email for contact purpose, we do not collect your personal information on our website which is created for informational purposes only. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Apps account is at your own risk. You should only access the services within a secure environment.

Disclosure of Personal Data.

Although our policy is to maintain the privacy of your Personal Data as described herein, we may disclose your Personal Data if we believe that it is reasonable to do so in certain cases, in our sole and exclusive discretion. Such cases may include, but are not limited to:

  1. To satisfy any laws or regulations;
  2. To respond to requests, such discovery, criminal, civil, or administrative process, subpoenas, court orders, or writs from law enforcement or other governmental or legal bodies;
  3. To bring legal action against a user who has violated the law or violated the terms of use of our Website;
  4. As may be necessary for the operation of our Website;
  5. To generally cooperate with any lawful investigation about our users; and/or
  6. If we suspect any fraudulent activity on our Website or if we have noticed any activity which may violate our terms or other applicable rules.

Your Individual Rights and Choices

Under certain circumstances, individuals in Europe have rights under data protection laws (GDPR) in relation to their personal data. If you are located in Europe, you may ask us to take the following actions regarding personal data that we hold:

  1. Access. You are entitled to ask us if we are processing your personal data and, if so, for a copy of the personal data we hold about you, as well as obtain certain other information about our processing activities;
  2. Correction. If any personal data we hold about you is incomplete or inaccurate, you can require us to correct it, though we may need to verify the accuracy of the new data you provide to us;
  3. Change or Erasure. You may at any time review or change the information by:
    1. Contacting us on :
  4. This also enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law;
  5. Object. Where our reason for processing your personal data is a legitimate interest you may object to the processing as you feel it impacts your fundamental rights and freedoms. You also have the right to object, where we are processing your personal data for direct marketing purposes;
  6. Restriction. You may ask us to suspend our use of your personal data in the following scenarios: if you want us to establish the data’s accuracy; where our use of your personal data is unlawful but you do not want us to erase it; where you need us to hold your data for a longer period than we usually would because you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;
  7. Transfer. Where it is possible, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to personal data provided by you which you initially provided consent for us to use or where we used the information to perform a contract with you;
  8. Withdraw consent. Where our reason for processing is based on your consent, you may withdraw that consent at any time. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. There may be legal or other reasons why we cannot or are not obliged to, fulfill a request to exercise your rights. We will use available lawful exemptions to your individual rights to the extent appropriate. If we decline your request, we will tell you why, subject to legal restrictions;
  9. You will not have to pay a fee to exercise any of your rights relating to your personal data. 
  10. The CCPA provides certain specific rights to customers (California residents) regarding personal information. You have the right to request El Patio Comunicacion SL to disclose information regarding the collection and use of your personal information over the past 12 months. After verifying that you, the customer, has made the request we will disclose to you:
    • The right to know which personal information is being collected
    • The right to know if personal data is being sold or shared, and to whom
    • The right to object to the sale of personal data
    • The right to access one’s own personal information
    • The right to equal service and price, even for customers who exercise their privacy rights
  11. To exercise the access, data portability, and deletion rights mentioned above, please submit a verifiable consumer request to us by either:

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable customer request related to your personal information. You may also make a verifiable customer request on behalf of your minor child.

You may only make a verifiable customer request for access or data portability twice within 12 months. The verifiable customer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.


Disclaimer

WE HEREBY DISCLAIM LIABILITY FOR, ANY INFORMATION, MATERIALS, PRODUCTS, OR SERVICES POSTED OR OFFERED AT ANY OF THE THIRD-PARTY SITES LINKED TO THIS WEBSITE. BY CREATING A LINK TO A THIRD-PARTY WEBSITE, WE DO NOT ENDORSE OR RECOMMEND ANY PRODUCTS OR SERVICES OFFERED OR INFORMATION CONTAINED AT THAT WEBSITE, NOR ARE WE LIABLE FOR ANY FAILURE OF PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT THOSE SITES. SUCH A THIRD PARTY MAY HAVE A PRIVACY POLICY DIFFERENT FROM THAT OF OURS AND THE THIRD-PARTY WEBSITE MAY PROVIDE LESS SECURITY THAN THIS SITE.

Acceptance of Risk.

By continuing to our Website in any manner, use the Product, you manifest your continuing asset to this Privacy Policy. You further acknowledge, agree and accept that no transmission of information or data via the internet is not always completely secure, no matter what steps are taken. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk.

Complaints

If you have a complaint about our handling of your personal data, you may contact our data protection officer using the contact information below. We request that a complaint be made in writing. Please provide details about your concern or complaint so that our data protection officer can investigate it. We will take appropriate action in response to your complaint. We may contact you for additional details or clarification about your concern or complaint. We will contact you to inform you of our response to your complaint. You also may have a right to file a complaint with a national or local regulatory agency.

Indemnity

By visiting, accessing, and/or transacting through our Website, you agree to indemnify, defend and hold harmless the Company from and against any loss, cost, or damage, of any kind.

Contact Us

If you have any questions about this Privacy Policy or the way we collect information from you, or if you would like to launch a complaint about anything related to this Privacy Policy, you may contact us at the following email address: